Refund policy

Return & Refund Policy

At Scapegrade, we stand behind the quality of our products and offer a 30-Day Money-Back Guarantee for your peace of mind.

30-Day Guarantee

You may return eligible items within 30 days of delivery for a full refund.

Return Eligibility

To qualify for a refund:

• Items must be unused and in resellable condition
• Original packaging must be intact (not fully unpacked or damaged)
• All original stickers, labels, and manuals must be included
• Products must pass inspection upon return

Free Returns

We offer free returns on all eligible orders within the United States.

Return Process

To ensure a smooth and timely refund, please follow these steps:

1. Request a Return Authorization
   Contact us at service@scapegrade.com to obtain a return shipping label and tracking number
   (Returns without an authorized label and tracking number will be rejected.)
2. Prepare Your Return
• Print and attach the return label to your package
• Ensure all items are securely packed with original materials
3. Submit Proof
   Email us a photo or short video showing:
• The item(s) being returned
• The attached shipping label and tracking number
4. Ship the Package
   Drop off your package at the carrier specified on the label (including USPS, UPS, FedEx, or DHL)

Refund Processing

• Refunds are processed within 7–15 business days after the returned items are received and inspected
• Refunds will be issued to the original payment method

Non-Refundable Conditions

Returns will not be accepted or refunded under the following circumstances:

• No valid proof of purchase (order number or receipt)
• Items returned without an authorized shipping label or tracking number
• Missing packaging, labels, manuals, or identifying product information
• Products that show signs of:
• Use
• Improper installation or handling
• Unauthorized disassembly or modification
• Damage caused by non-approved accessories
• Items returned by someone other than the original purchaser

Defective or Damaged Products

If you receive a product that is defective, damaged, or not functioning as intended:

• Please contact us at service@scapegrade.com within 15 days of delivery
• Provide:
• Your order number
• A photo or video clearly showing the issue

Resolution Options

Once verified, we will offer one of the following at no cost to you:

• Full refund, or
• Free replacement (preferred for contractors/projects)

Return Requirement

• In most cases, defective items do not need to be returned
• If a return is required, we will provide a prepaid return label

Return & Exchange Status

To check the status of your return or refund:

📧 Email: service@scapegrade.com
📌 Please include your return tracking number

Our team will respond within 24 hours (business days).